TERMS AND CONDITIONS
These are the terms and conditions which will apply to your purchase of natural cosmetic goods ("Goods") from the TIANDE SHOP LTD through www.tiandeshop.co.uk (the "Website") or any other means which are listed below. We are TIANDE SHOP LTD and trading name “TiandeShop.co.uk” registered in England at Tiande Shop Ltd 71-75 Shelton Street Covent Garden, London ,WC2H 9JQ. We are leading wholesale and retail distributor of natural cosmetic products. Products are manufactured by TianDe Health and Beauty Corporation where more information about it can be found at www.tiande.eu
When we refer to ("we", "us", "our") we mean TIANDE SHOP LTD. The website is provided by “TIANDE SHOP LTD” .
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website. We are not VAT registered.
The terms and conditions contain the following sections:
Part 1 - Information about the Website and the Goods
Part 2 - Buying and Reserving Goods
Part 3 - Returning Goods
Part 4 - Making a Claim
Part 5 - General terms relating to our relationship with you
Part 6 – Promotions and Vouchers
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version. We will aim to inform our customers about any changes but we cannot promise that we will fulfil that expectation.
If you have any questions about the terms and conditions, the Goods or the Website please email us at [email protected]
PART 1 - INFORMATION ABOUT THE WEBSITE AND THE GOODS
This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website. Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying cosmetic products over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
Smell or colour of the product may be different to what you expect;
Although risk of allergies is very low - if in doubt, you should liaise with our office with regards to the composition of a product and potential allergic reactions We cannot be held liable for such occurrence without prior consultation with us;
All Goods are subject to availability - we may not be able to supply your order;
Any delivery estimates given on the Website or by email are estimates only;
The Goods and promotions which are offered on the Website may not be available due to stock levels;
Colour and smell of products may differ depending on each lot produced – this is conditioned by the weather conditions in areas where plants are harvested and growing of the plant itself. This is one of the strongest proofs of their naturality.
Retail on-line Shop
We assume that you are at least 18 years old. If you are under 18 years old but 16 or more – we are happy to sell products to you as long as we have the consent of your parent/legally recognized guardian. Retail shop is a platform that enables retail clients to purchase Goods through the website. Before you place an order, you must register on our website. Basic details will be required to complete registration. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Payments are accepted by credit or debit cards, paypal, via phone or bank transfer.
PART 2 – BUYING GOODS
This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.
Tiandeshop reserves the right to cancel any transaction at any time if found to be incorrect in any way.
Part 2a - Purchase
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
Add products to the shopping basket
Place an order goods through the website
Confirm your order – amount of products and the price
Checkout – payment details/method
Confirmation of order
You can place orders anytime of the day. Platform is operational 24/7. You will be able to amend the order online by adding or deleting requested products prior to making the payment. Orders will be processed within 48 hours. Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order any amount of products, it will have to be confirmed and accepted by us. On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in registration process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. This email is a confirmation that your Order has been received and will be processed in due course.
There are a few payment options available:
Debit or Credit Card Payments
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you a Purchase confirmation email which includes details of the products. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for products that are despatched.
Availability of the products will be visible on the website and whilst making the order you will be able to see whether the product is available or not. You will not be able to order unavailable products.
All prices and charges on the Website are in UK pounds sterling. Prices may change any time. Actual, up to date prices are visible on the website. All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company or international bank transfer fees.
If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Part 2b - Delivery
We currently offer the delivery options detailed here on our delivery page. We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither TianDe Shop nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Packages are generally dispatched within 1-3 days after receipt of payment and are shipped via Royal Mail, My Hermes or other couriers with tracking or without (link to track your package online).
Order preparation may take longer if product ordered is not in stock. When "Completion of this order may take longer than usual" message appears it means that product needs to be imported and completion of the order may take longer than 7 days (depending on stock levels of suppliers).
Parcel will be sent after receiving the product from suppliers - in case of any delays, you will be informed and actions to take will be agreed with you.
After dispatch delivery within UK may take up to 7 working days depends present condition (timing, weather, covid19, pick season like Christmas time).
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products. Accordingly to Distant Selling Regulations you have 7 working days to make a claim about received products.
Delivery for all items outside of the EU is set to 14 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example. Delivery Charges will be present at the purchase stage of Goods.
PART 3 – Cancellation/RETURNING GOODS
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep or the goods are damaged or outdated.
If you want to return any items you must submit a Cancellation/Return Ticket via Online Account ONLY.
You can, at any time within seven working days of receiving Goods from us, cancel your contract and return any Goods to us.
You must then, within two weeks of receiving the Goods, return the Goods to us by using the following methods:
By using the courier services
By using standard Royal Mail
Any other means that you have available
1. If you simply wish to cancel your order, you will have to cover the costs of returning Goods to us.
2. If the product is damaged or outdated - we will arrange the courier to come and collect the parcel from you. We will send you the printable label via email in PDF format that you will have to attach to the parcel. You will also be provided with tracking number.
Parcel needs to be securely wrapped and to meet parcel our courier services requirements.
These requirements can be found here: https://www.myhermes.co.uk/help/packaging-guide.html
In case that parcel does not meet the requirements at the time of collection, and courier will not be able to either accept or to deliver parcel due to that reason, we will not be able to re-book the service for you and responsibility of returning Goods to us will be transferred to you.
In order to take advantage of this service, please refer to FAQ section “Cancellations/Returns”. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible (maximum 2 weeks from delivery). We will not accept opened Goods where packaging or the seal has been taken off. In case of receiving Goods matching these criteria, you will be charged courier fee and cost of goods purchased will not be refunded. We may offer you an option to send back products purchased but yet again you will incur the costs of the courier.
We will refund during 30 working days from receiving return products to the payment card or will transfer to your bank account the price paid for the Goods ONLY returned or full return with shipping cost when product was damaged or outdated.
In addition to the rights granted under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. You must notify us in writing, by submitting the ticket that you wish to cancel your contract before the end of the statutory cancellation period (7 working days from the day after you receive the Goods). You must then return the Goods to us in the manner specified in this Part 3.
Nothing under these terms and conditions affects your statutory rights.
The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility.If you return a faulty item to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via Online System.
Refund will be made within 14 days from receipt of the returned item.
PART 4 – MAKING A CLAIM
Making a Claim
You will have to submit Claim Ticket via your Online Account. Claim will be dealt with as soon as possible. If refund applies, money will be refunded to you as soon as the decision has been given by delivery services provider. Please note – the decision may not be positive due to many factors.
Making a claim
Despite the best efforts of the first-rate courier companies we use, occasionally a parcel will be lost or damaged during delivery. If this happens, you must submit a claim within 7 days of receiving the parcel.
Do I sign for goods if they are damaged?
If the parcel is damaged, please sign to accept it but note that it is damaged. If the parcel is accepted in “good condition”, it is not possible to process a claim.
How do I make a claim?
If a parcel has been damaged or has failed to arrive at its destination, you must submit a Claim Ticket and submit it with the following supporting information. This will enable us to process a claim efficiently.
For lost parcel claims, we also require:
Written confirmation from you that you have not received the item. If this is not submitted with the claim, the claim will be refused.
For damage claims, we also require:
Photograph(s) of the damaged item(s). Please note that damaged item(s) should be retained for inspection or salvage.
Photograph(s) and a description of the internal and external packaging used. Packaging must be adequate to avoid rejection of a claim. Please retain packaging during the claims process in case the goods need inspecting with the packaging.
Please do not delay submitting your claim. If you are unable to send photographic evidence immediately, you are advised to submit your claim as soon as possible without photograph(s). Please ensure we receive the photograph(s) within 7 days of the initial claim submission.
How much time do I have to submit a loss or damage claim?
All claims are subject to the following submission (not notification) deadlines:
Damage - 14 days from the date of receiving goods.
Part Loss - 14 days from the date of receiving goods.
Loss - 14 days from the date of dispatch.
Claims received after these deadlines will not be considered. We process claims as quickly as possible.
PART 5 - GENERAL TERMS RELATING TO OUR RELATIONSHIP WITH YOU
This Part 4 sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
We welcome all communications from you in English, Polish or Russian.
All communications with regards to claims from you to us must be made in English.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
PART 6 – PROMOTIONS and Vouchers
TianDe Shop reserves the right to offer various promotions to you. These will be present on the website and during the process of making the purchase.
Promotions are solely dependent on TianDe Shop and may be terminated at any time.
Promotional vouchers entitle you, at the time of ordering, to a saving on a new order placed with TianDe Shop. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.
Promotion Vouchers are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with TianDe Shop.TianDe Shop reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion vouchers are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion voucher.
Only one promotion voucher can be used per order.
Promotion voucher are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items. In the event of product returns, refunds will be given for money used in the original purchase once the discount is applied, less any shipping costs charged on the original order.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in money amount exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Tiande Online Shop reserves the right to deduct the value of the offer from the refund.
Where a 3-for-2 or 4-for-3 offer is advertised the cheapest item is free.
TianDe Shop (TIANDE SHOP LTD) reserves the right to change these Terms and Conditions at any time
TianDe Shop (TIANDE SHOP LTD) reserves the right to terminate the validity of any promotional code at any time.